Shipping policy
Shipping Policy
Last updated: March 2026
At Coze, we are committed to delivering your order quickly, securely, and efficiently. All shipments are fulfilled using trusted courier partners via BobGo, South Africa’s leading logistics platform.
1. Processing Times
-
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
-
Orders placed on weekends or public holidays will be processed on the next business day.
-
During launches, promotions, or peak seasons, processing times may be slightly extended.
You will receive a confirmation email once your order has been dispatched.
2. Shipping Timeframes
Estimated delivery times after dispatch:
-
Major Metropolitan Areas: 1–3 business days
-
Outlying & Regional Areas: 3–5 business days
Please note that delivery times are estimates and may vary depending on your location and courier conditions.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
-
Delivery location
-
Parcel weight and dimensions
From time to time, Coze may offer free shipping promotions.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email.
You can track your parcel directly through the courier link provided.
If you experience any tracking issues, please contact us at:
5. Delivery Information
-
Please ensure your delivery address and contact number are accurate.
-
Couriers may attempt delivery during business hours.
-
If you are unavailable, the courier may attempt re-delivery or contact you to arrange an alternative time.
Coze is not responsible for delays caused by:
-
Incorrect addresses provided at checkout
-
Customer unavailability
-
Force majeure events (e.g., extreme weather, strikes, etc.)
6. Risk & Ownership
Risk of loss passes to the customer once the parcel has been delivered to the address provided at checkout.
7. Questions & Support
For any shipping-related queries, please contact:
We are happy to assist you.